8. What happens if weather conditions affect photography or filming?
Weather conditions, such as rain or overcast skies, may impact outdoor shoots. While the company is not responsible for such factors, the wedding team will ensure photos are adjusted for lighting and colour.

9. Can I hire my own photographer for the ceremony?
To maintain the quality and flow of your wedding day, only professional photographers arranged by the venue or our company are permitted. This helps us ensure everything goes smoothly and beautifully for you.

10. How long does it take to receive photo albums and videos?
Soft copies will be ready in approximately 1 month. The production of photo albums and videos typically takes 2–3 months. We will notify you when they are ready.

11. Can I request early access to photo or video files?
Yes, if you need expedited access to photo or video files, please inform us at least 30 days before your event. We’ll do everything we can to accommodate your request, but please understand that success cannot be guaranteed.

12. Will my wedding photos or videos be used for promotional purposes?
We may share a small selection of photos or videos from your wedding for business purposes, such as portfolio displays or promotional material. If you have any concerns about this, please feel free to let us know, and we will do our best to accommodate your wishes.

13. What banquet options are available for hosting guests?
Our partnered banquet halls offer top-tier design and quality, located within the same venue as the chapel. Japanese wedding banquets typically feature French x Japanese fusion cuisine, and the banquet halls can be tailored to reflect your preferences and wedding theme. With various themes available, the halls provide a luxurious atmosphere comparable to five-star hotels.

14. Can the banquet be extended for an after-party or dessert event?
Yes, you can extend your time in the venue’s garden for a dessert event or after-party, creating an even more memorable celebration.

15. What are the payment options?
We accept payments via online transfers or direct bank deposits into our company account.

16. Is the deposit refundable?
Deposits are non-refundable under any circumstances, except when the preferred dates are not available - where we will refund the initial deposit after deducting an administrative fee.

17. When are the payments due?
An initial deposit is required upon confirming your booking with us. Once we receive your initial deposit, we will check the availability of your chosen venue in Japan for your preferred date. If the venue is available, an additional deposit will be required to secure the venue and our services. The remaining balance for wedding services and any additional options must be paid in full at least 60 days before the event. Failure to do so will result in cancellation, and all payments made will not be refunded.

18. How can I cancel or reschedule my booking?
Rescheduling requests made more than 120 days before the wedding date are eligible for one free change, limited to the same venue and within one year of the original date. To cancel your booking, you must provide written or email notice at least 120 days before the scheduled service date.

19. Are there any costs not included in the service fee?
Yes, the service fee does not cover expenses not listed in the quotation, such as travel documents, airport taxes, accommodation, and additional photo editing services. We’re happy to clarify any details if needed.

20. What are the requirements for travel documents?
Guests must ensure they have passports valid for at least six months beyond the departure date, with at least two blank pages for entry stamps.

21. What if I am denied entry into Japan?
We understand that this is a stressful situation, but unfortunately, if immigration denies entry, we are unable to provide refunds. Please double-check that all travel documents and requirements are in order before your trip to avoid any complications.

22. What happens in the event of typhoons, natural disasters, or unforeseen events?
Your safety and well-being are our utmost priority. However, we cannot take responsibility for personal injuries or accidents caused by natural disasters or other incidents. To give you peace of mind, we strongly recommend purchasing suitable travel insurance before your trip.

23. What is the policy if the wedding cannot proceed due to natural disasters?
If severe natural disasters such as earthquakes or typhoons disrupt your wedding, don’t worry — you can reschedule the service within one year from the original date. While we cannot cover additional travel or accommodation expenses, we’ll work with you to ensure your special day is still unforgettable.